Kritik und Anregungen » When placing a customer on hold, b

The telephone is still a key method of communication & thus proper telephone techniques an important part of a top-notch business. On a phone call the only impression a customer gets is that of your voice and the manner in which you speak. In order to project the most positive & friendly image one should follow the simple tips below.


Make sure to be prepared for all calls and have a positive attitude. Smile Elgton Jenkins Jersey , the customer can't see you but they will hear it in your voice & if it's appropriate use your name.


When receiving a call make sure to respond within 2 to 3 rings and answer with an established greeting. Be polite, professional & write down the callers name immediately. Always know your boundaries ? you do not want to offend your customer.


When placing a customer on hold, be sure to ask for permission to do so and wait for a response. If in doubt about a response to any question or concern a customer has Darnell Savage Jr. Jersey , place them on hold and take action to find the response. Be sure to thank your customer for holding and if they are on hold for over 30 seconds, keep checking back with them.


When transferring a call